Service Warranty and Guarantee Policy
BugBarrier aims to provide professional pest control services based on the requirements of each property. This policy explains how service warranties and follow-up treatment commitments are handled.
Important: Warranty coverage is service-specific. The duration, number of visits, exclusions and other conditions must be confirmed in the customer’s quotation, invoice or written service confirmation. A warranty should not be assumed to apply to every service.
1. Scope of Warranty
A warranty applies only when it is expressly offered for the particular service and documented in writing.
The applicable document should identify:
The pest or infestation covered.
The property or treatment area covered.
The warranty start date and duration.
Whether follow-up visits are included.
Any applicable visit limits.
Conditions the customer must meet.
Circumstances excluded from coverage.
Where no written warranty is offered, the service does not include an additional contractual warranty beyond the commitments and legal obligations applicable to that service.
2. Warranty Duration
The warranty period for a covered service will be the period specified in the quotation, invoice or written warranty confirmation.
Warranty periods may differ between termite treatment, cockroach control, rodent control, mosquito control, ant control, bed bug treatment and other pest control services.
Customers should check their service documentation to confirm the precise duration and coverage.
3. Follow-Up Visits
Where follow-up visits are included, the written service confirmation will specify the applicable number of visits, timing and purpose.
A follow-up visit may involve inspection, monitoring, targeted treatment or other agreed work, depending on the pest and treatment plan.
Additional visits outside the agreed coverage may require a separate quotation and customer approval.
4. Conditions for Warranty Coverage
Where applicable to the agreed service, warranty coverage may require the customer to:
Follow treatment preparation and safety instructions.
Maintain reasonable sanitation and housekeeping.
Address relevant moisture, leakage, food-storage or waste-management issues.
Avoid disturbing, removing or cleaning treated areas contrary to instructions.
Provide access for agreed inspections or follow-up visits.
Report a recurrence within the specified warranty period.
Inform BugBarrier of relevant changes in property conditions.
The specific conditions must be reasonable, disclosed and consistent with the agreed service and applicable law.
5. Circumstances That May Affect Coverage
Depending on the written warranty terms and the circumstances, coverage may not extend to:
A different pest species or an area not included in the original service.
A new infestation introduced after treatment.
Infestation arising from untreated neighbouring properties or shared building areas outside the agreed scope.
Conditions that materially change after treatment.
Customer interference with treatment materials or failure to follow essential instructions.
Additional work not included in the original service agreement.
These circumstances do not automatically eliminate every customer remedy. BugBarrier will assess the evidence, the actual service commitment and applicable law before deciding a warranty request.
6. Termite Treatment
Termite treatment requirements vary according to construction type, infestation, access, moisture conditions and whether the work is pre-construction or post-construction.
For termite services, the written agreement should clearly identify the treated area, treatment method, warranty duration, inspection requirements, exclusions and any remedial work included.
No fixed warranty duration should be assumed unless it has been expressly confirmed in writing.
7. Cockroach, Bed Bug, Rodent, Ant and Mosquito Treatments
Different pests have different breeding patterns, hiding locations, migration routes and treatment requirements.
The warranty, if any, for these services will be determined by the agreed treatment plan. A follow-up visit may be required, but it is included only where stated in the relevant service agreement.
8. How to Make a Warranty Claim
To request a warranty inspection or follow-up:
Contact BugBarrier using the official phone number or email.
Provide the invoice or booking reference.
State the pest involved and the affected area.
Describe when the issue was observed.
Share photographs or other relevant information if requested.
Arrange access for inspection where necessary.
BugBarrier will review the request and determine whether the issue falls within the written warranty.
9. Inspection and Resolution
Following a warranty request, BugBarrier may inspect the affected area to understand the cause and extent of the problem.
Where coverage applies, BugBarrier will provide the remedy specified in the agreement, which may include a follow-up visit or additional treatment within the agreed scope.
If the request falls outside the warranty, we will explain the reasons and may offer a separate quotation for additional work.
10. No Waiver of Legal Rights
Nothing in this policy excludes any consumer right, contractual obligation or legal remedy that cannot lawfully be excluded.
Any warranty limitation must be interpreted consistently with the applicable written agreement and Indian law.
11. Contact Us
BugBarrier
Email: [email protected]
Phone: +91 81786 96922
Website: https://bugbarrier.in/