Terms and Conditions

1. About BugBarrier

BugBarrier provides pest control services for residential, commercial and other eligible properties within its operational service areas.

Services may include cockroach control, termite treatment, rodent control, mosquito control, ant control, bed bug treatment and other services offered by BugBarrier from time to time.

The availability of individual services depends on the location, property conditions, treatment requirements and our operational capacity.

2. Website Information

We aim to keep the information on our website accurate and up to date. However, website content is provided for general informational purposes and may not cover every property, infestation or treatment situation.

Service descriptions, images and examples do not guarantee identical results for every property. The appropriate treatment will depend on the actual conditions and professional assessment.

If information on the website differs from a confirmed written quotation or service agreement, the specific agreed terms will generally govern the relevant service, subject to applicable law.

3. Enquiries and Quotations

Submitting an enquiry through our website, phone, email or messaging channels does not automatically create a confirmed service booking.

A quotation may depend on factors such as:

• Type and severity of infestation.

• Property size and layout.

• Accessibility of affected areas.

• Type of treatment required.

• Number of visits and follow-up requirements.

• Materials, equipment and labour required.

• Applicable taxes and other disclosed charges.

Quotations should specify the relevant service scope, price, applicable taxes and material conditions. Any validity period should be stated in the quotation.

Additional work outside the agreed scope may require a revised quotation and customer approval.

4. Booking and Service Access

Appointments are subject to confirmation by BugBarrier.

Customers must provide accurate contact details, service addresses and relevant information about the infestation. Customers must also arrange reasonable access to the treatment areas at the confirmed appointment time.

If the technician cannot access the property, the treatment area is unsafe or the customer is unavailable, the appointment may need to be rescheduled under our Booking and Rescheduling Policy.

5. Customer Responsibilities

Before and during treatment, customers must:

• Provide accurate information about the infestation and property.

• Inform us of relevant site conditions and access restrictions.

• Follow the preparation instructions provided for the selected treatment.

• Secure food, utensils, personal belongings and other items as instructed.

• Inform us of children, pets, aquariums, sensitive equipment or other relevant site considerations.

• Follow the technician’s treatment-specific safety instructions.

• Avoid disturbing treated areas or removing treatment materials contrary to instructions.

• Report relevant changes in infestation conditions or any treatment-related concern.

Failure to follow necessary preparation or safety instructions may affect treatment effectiveness or require the appointment to be postponed.

6. Treatment Results

Pest control outcomes depend on several factors, including pest species, infestation severity, breeding locations, property structure, sanitation, moisture, neighbouring infestations and customer cooperation.

Some treatments require time to produce their intended effect. Certain infestations may require multiple visits, monitoring or additional measures.

BugBarrier will provide the agreed service with reasonable care and in accordance with the applicable treatment plan. No particular result or complete eradication is guaranteed unless an express written commitment applies to the specific service.

Any warranty or follow-up commitment is governed by the applicable Service Warranty and Guarantee Policy and the written terms provided for that booking.

7. Pricing and Payment

The applicable service price and payment schedule will be communicated in the quotation, booking confirmation or invoice.

Customers are responsible for paying the agreed amount and any applicable taxes or additional charges disclosed and accepted before the relevant work is undertaken.

Where an advance payment is required, the amount and payment terms should be communicated before confirmation.

Payment disputes and refund requests will be handled in accordance with the applicable quotation, invoice, Cancellation and Refund Policy and applicable law.

8. Cancellation and Rescheduling

Customers may request cancellation or rescheduling by contacting BugBarrier through its official communication channels.

Applicable notice periods, charges and refund eligibility are explained in our Cancellation and Refund Policy and the booking confirmation.

Any cancellation charge must be disclosed in advance and comply with applicable law.

9. Safety and Restricted Access

BugBarrier may postpone, modify or discontinue work where conditions present a material safety risk, where the treatment area is inaccessible or where required preparation has not been completed.

Where a treatment involves pesticides or other treatment materials, customers must follow the applicable label instructions and the specific safety guidance provided by the authorised service professional.

Customers must not re-enter or use treated areas until the specified re-entry instructions have been satisfied.

10. Complaints and Follow-Up Requests

Customers may report concerns regarding service delivery, request clarification or ask whether a revisit is covered by their service agreement.

BugBarrier will review complaints in accordance with its Complaints and Customer Support Policy. A revisit, additional treatment or refund will depend on the agreed service scope, applicable warranty conditions, findings and applicable law.

11. Intellectual Property

Unless otherwise stated, website text, branding, logos, graphics, photographs and other original content on the BugBarrier website belong to BugBarrier or are used under appropriate authorisation.

You may not reproduce, republish, commercially exploit or distribute protected website content without the necessary permission, except where permitted by law.

12. Third-Party Links

Our website may link to external websites or services for convenience. BugBarrier does not control those third-party resources and is not responsible for their content, availability or independent practices.

13. Limitation of Liability

Nothing in these Terms excludes or restricts any liability, consumer right or remedy that cannot lawfully be excluded or restricted.

To the extent permitted by law, BugBarrier is not responsible for loss arising solely from inaccurate information supplied by the customer, failure to follow communicated treatment instructions, unauthorised interference with treatment or circumstances outside our reasonable control.

Any limitation of liability must be interpreted consistently with applicable law and the specific service agreement. These Terms do not excuse negligence, misrepresentation or a failure to meet obligations where liability cannot lawfully be excluded.

14. Changes to Services or Terms

We may update website content, service descriptions or these Terms as our business and legal requirements evolve. Changes will be published on the website.

The terms applicable to an already confirmed booking will be determined by the agreement and applicable law; website updates will not automatically override existing contractual commitments.

15. Governing Law and Disputes

These Terms are subject to the laws of India.

Disputes will be addressed through appropriate communication and resolution procedures, without limiting either party’s statutory rights or access to competent courts, consumer commissions or other appropriate authorities under applicable law.

16. Contact Information

BugBarrier
Website: https://bugbarrier.in/
Email: [email protected]
Phone: +91 81786 96922
Business Address: 232, Shyam Market Rd, Surya Vihar Part II, Sector 91, Faridabad, Haryana 121013